Sinclair Meats Ballarat – Refund and Return Policy

At Sinclair Meats Ballarat, we are committed to providing high-quality products and exceptional service. We understand that sometimes issues may arise, and we are here to help resolve them promptly.

In-Store Purchases

If you are not satisfied with a product purchased in-store, please return it to us under the following conditions:

• Proof of Purchase: A receipt or other proof of purchase is required.
• Timeframe: Returns must be made within 48 hours of purchase.
• Condition: The product must be unused, unopened, and in its original condition.

We will assess the returned item and, where applicable, provide a replacement, store credit, or refund. Perishable goods that have been opened or partially consumed are not eligible for returns unless they are defective or spoiled at the time of purchase.

Online Orders

For products purchased online, we aim to ensure that your order arrives in excellent condition. If there is an issue with your order, please contact us immediately at [insert contact details].

• Incorrect or Damaged Items: If you receive an incorrect or damaged item, please notify us within 24 hours of receiving your order. Provide a photo and description of the issue to help us resolve the matter quickly.
• Spoiled Products: If a product arrives spoiled or inedible due to delivery delays, we will investigate and offer a replacement or refund as appropriate.
• Returns: Due to health and safety regulations, we cannot accept returns of perishable items unless they are defective or spoiled.

Refund Process

Refunds will be processed using the original payment method. Please allow up to 5 business days for the refund to appear on your account.

Exceptions

• Products purchased on clearance or as part of a special promotion may not be eligible for refunds or returns.
• Gift cards and vouchers are non-refundable.

How to Contact Us

If you have any questions or concerns about your purchase, please get in touch:

• In-Store: Visit us at 828 La Trobe St, Delacombe VIC 3356.
• Phone: (03) 5324 2867.
• Email: latrobestore@sinclairmeats.com.au.

We value your business and will do our best to resolve any concerns promptly and fairly.